Mission & Values Statement
Our mission at Brand Surgical Institute is to conduct our business with respect and deliver high quality, cost effective healthcare in our serving community. By recognizing an individual’s unique worth, we strive to treat our patients with the utmost compassion and kindness through honesty, integrity and fairness. We are committed to the care of anyone who walks through our doors.
In pursuit of our mission, we believe the following value statements are essential and timeless:
We recognize and affirm the unique and intrinsic worth of each individual
We treat all those we serve with compassion and kindness
We act with absolute honesty, integrity and fairness in the way we conduct our business and the way we live our lives
We trust our colleagues as valuable members of our healthcare team and pledge to treat one another with loyalty, respect, and dignity
Frequently Asked Questions
What is an ambulatory surgical center?
Ambulatory surgery centers (ASCs), like Brand Surgical Institute, are modern healthcare facilities that focus on providing same-day surgical care, even diagnostic and preventive procedures. Patients who elect the convenience to have their surgery at Brand Surgical Institute arrive the day of the procedure, have the surgery in an operating room, and recover under the care of the nursing staff, all without hospital admission. Both patients and their families benefit from the comfortable and convenient environment of the ASC.
When will I be discharged after my surgery?
With the advent of improved anesthetic and pain medications, the patient recovery experience has been enhanced. To be discharged, each patient must meet established criteria. Patients are discharged after postoperative nursing care and with the approval of the surgeon.
When I return home from my surgery, will I be able to resume my usual daily activities?
Once you return home, it is very important that you follow the home care instructions provided by your surgeon and discharge nurse. In addition, you may want to have assistance with caring for your children or large pets. Check with your surgeon prior to discharge regarding your schedule to resume normal activity.
Who do I contact about my bill if I have questions or problems?
Customer service for your account is provided onsite where your procedure was performed. Please contact your patient coordinator at Brand Surgical Institute.
Who do I call if I have questions regarding my postoperative instructions?
Both your surgeon and the center will provide instructions, both verbally and written, for your care at home. Please feel free to contact your surgeon or the center for any questions or concerns you may have at any time. A nurse from the center will attempt to call you within 24-72 hours after your procedure to check on your recovery and answer any questions you may have.
Should I take my routine medications?
If you are concerned about continuing a current medication before your surgery, please contact the center ask to speak to a doctor.
*We are committed to performing procedures that enable our patients to experience healthier, longer, and fulfilled lives. We are also dedicated to educating our patients so that they have the information they need to proceed with any surgery and make any lifestyle changes that are required after treatment.
The list above includes questions and concerns that we hear most regularly. For further information, please contact our dedicated staff to schedule your appointment.